Bad relationship: online dating sites complaints

Bad relationship: online dating sites complaints

FTC documents tell of broken claims, broken hearts

Choosing the dating that is perfect is often as hard as looking for love it self. They differ therefore significantly in dimensions, function, character, and cost so it’s difficult to understand that will be the right one for you personally.

But, complaints filed against OKCupid,, and eHarmony utilizing the search should be made by the Federal Trade Commission for the one true, er, dating internet site a small easier.

MuckRock’s request into the FTC yielded 2056 complaints about Match since 2005, 301 complaints about eHarmony since 2007, and seven complaints about OKCupid since 2008. The FTC has not yet confirmed most of the complaints.

Approximately half of all of the claims include allegations of exactly exactly what the FTC calls “romance frauds, ” for which online con artists swindled hundreds or 1000s of dollars from naive lonelyhearts. In some instances, scammers delivered plants or even good fresh fruit container as an indication of love before requesting assistance investing in a journey towards the united states of america or a family that is cancer-stricken medical bills. But, one hustler, maybe recalling the old adage that “the solution to a man’s heart is through their stomach, ” delivered one consumer “wings from Papa Johns, ” in accordance with one issue. All of the love scammers had been apparently from Nigeria.

Some so-called victims of love frauds criticized the dating internet sites for doing small to weed away con artists or failing continually to shut their accounts down when they are reported to the business. One client composed, “I contacted eHarmony to allow them know of a scammer, received a solution asking for information so when we replied with all the current details, they gave an automatic response that they’re not using any longer inquiries.

Every one of the sites also received complaints about users’ pictures being employed in unwelcome means, either by the business or by other users. One eHarmony client stated, “I discontinued my eHarmony account around one 12 months ago. EHarmony is continuing to make use of my pictures and information that is personal continuing to deliver it to present and potential people over and over over and over repeatedly, whom then make an effort to contact me personally via their internet site.

An OKCupid member reported that a malicious correspondent “admits to gathering other user’s sic photos and degrading them by drawing profanity in it and posting the changed photo’s in their blog for several to see and abuse.

Users of most three web web sites additionally grumbled about poor customer support, citing difficulty finding an unknown number for the real time agent and problem emails being answered by an application letter or perhaps not at all.


Regarding the three dating internet sites, eHarmony has got the steepest prices, having a month-to-month account starting at about $60 each month. Clients filing complaints utilizing the FTC cost the matchmaking that is formula-driven with using some imaginative strategies to keep raking in those costs, in addition to boosting earnings through less-than-trustworthy means.

Users seemed especially unhappy with eHarmony’s payment techniques. Numerous former customers reported into the FTC they disputed the charges that they were enrolled in automatic renewal without their knowledge and against their wishes, and that eHarmony refused to issue a refund or would only so for a partial amount when. One alleged, “There was no real way i could alter the ‘automatic’ renewal, including my try to eliminate my bank card number from ‘my records.

One member that is former within the emotions of numerous other people by composing, “eHarmony is straightforward to become listed on, but extremely difficult to obtain without any. … They lure people in (because they did me personally because of the free offer), then your solution falls off to absolutely nothing. Which is very difficult, or even impossible, to have eHarmony to cease billing you them you intend to discontinue solution. Once you have told”

Even with canceling their reports, previous eHarmony clients had been dogged by spam through the business. One complainant had written, “I have actually tried for 4+years to obtain them to go out of me personally alone and unsubscribed at the least 50 times. … It is painful to be harassed. ”

Possibly more egregiously, some complaints accuse eHarmony of offering users that are former email details with other businesses. One ex-customer penned, “I opted away from all communications because of the company and had the entire process of deleting my account. A couple of months later on, we started getting SPAM email messages off their organizations, that have been being provided for the unique email that we utilized to join up for eHarmony. It appears I cancelled that they sold, shared or somehow released my personal contact information when. (we will have almost 100 email messages off their organizations that have been delivered to this original target). … There isn’t any information that is unsubscribe the e-mails and also a ‘do not reply for this address’ statement at the end of this e-mail. ”

Clients of Match, whom pay the business $35 every month, notified the FTC of comparable hurdles to canceling their payments that are automated getting refunds, in addition to of difficulties with solicitation inundation after shutting their reports.

A few complainants also stated that their charge cards were charged by and even though that they had never ever enrolled in the website’s services. One composed, “This business,, of that we do not have also logged onto before, charged my debit card 52.10. We do not understand how they got my info.


Despite being the preferred online dating sites website, with 3.5 million active users at the time of September 2010 based on company numbers, OKCupid received hardly any complaints – probably because, unlike eHarmony and, your website is liberated to most users. Avid daters hit usually by Cupid’s bow can go for reasonably limited account with additional choices, an element available since August 2009, but no complaints had been gotten about its billing methods.

Although the FTC papers contain a great amount of genuine grievances, some users utilized the agency’s complaint system as being a forum for which to vent about their intimate frustrations. One eHarmony user had written, “Out of several thousand lesbians over the united states of america nobody sent me a hey or wonk sic. I’d like my cash refunded. ”A more soul that is altruistic with respect to their townspeople, saying, “I have always been constantly frustrated to locate promoted on yahoo, ‘, ’ showing pictures of stunning young women whom are reported to reside in my own tiny city. They cannot, and while i’m maybe not vunerable to such shoddy business techniques, I worry that lots of of my lonely next-door neighbors are. Please ask ‘’ to specify why these models aren’t really residents of Cabot Arkansas.

Browse the OkCupid documents embedded below, or regarding the request web web web page:

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